Legal & Support
Essential policies, company information, and buyer support terms for MINTRO.
Review privacy, cookie use, website terms, company imprint details, and warranty guidance for B2B planter inquiries, wholesale orders, custom projects, and sample requests.
How inquiry information is handled
MINTRO may collect information submitted through our contact form, sample request flow, and email inquiry channels. This can include your name, company, email address, country or region, buyer type, inquiry type, inquiry details, and message content.
We use this information to reply to B2B planter supplier inquiries, process sample requests, discuss wholesale planter orders, support custom planter projects, and coordinate after-sales support where needed.
Inquiry information is handled for business communication and order support purposes. MINTRO does not use submitted B2B inquiry details for unrelated consumer marketing or sell contact form information to third parties.
Website content and product information
The content, images, text, product descriptions, material references, and website information on MINTRO are provided for general reference and B2B buyer review.
Product specifications, materials, colors, prices, MOQ, lead time, export packing, shipping details, and warranty terms should be confirmed by MINTRO in writing before any wholesale planter order, custom planter project, sample request, or private label production begins.
Website content may not be copied, reproduced, redistributed, or used for commercial purposes without written permission from MINTRO.
Brand and company information
MINTRO
General inquiries: [email protected]
Phone: +32 456 84 00 67
UK Office: 71-75 Shelton Street, Covent Garden, London
EU Office: Burgemeester Libbrechthof 4/103, Destelbergen, Belgium
After-sales support for B2B orders
MINTRO reviews warranty or claim requests based on order details, agreed specifications, photos, packaging evidence, affected quantity, and delivery information.
Buyers should contact MINTRO if goods arrive damaged or if quality issues are found. Please keep packaging materials and provide clear photos, videos, carton condition, batch details, and delivery records where possible.
Claims may involve product review, packaging review, replacement discussion, credit adjustment, or future order improvement depending on the case. Final resolution depends on order terms and confirmed production details.